Your privacy. Our promise.
GENERAL DATA PROTECTION REGULATIONS (GDPR)
It’s important for you to know and understand how the Harehills CIC, Ltd dba Shine will use and protect any information you give us through the use of this website, our social media, emails or our eNewsletter.
Committed to ensuring the protection of your privacy, if you provide us with certain information by which you can be identified when using this website please be assured that your information will only be used in accordance with this Privacy Policy.
This Privacy Policy is effective from 25th May 2018 and, through subsequent updates, we reserve the right to alter this Policy without notice and therefore suggest that you check back from time to time to ensure you are up to date and happy with any changes made.
Providing us with your contact details via our website form(s), via phone calls, via emails, and/or conversations enables us to provide you with useful and timely information. We will keep any information you provide confidential and will not share with any third parties unless legally obliged. Any information shared with us via our website form(s), via phone calls, via emails, and/or conversations will be kept for up to 90 days, after which it will be deleted. If we are part of a joint collaborative project, e.g. you are/become a subscriber/member, a customer, and/or a professional partner we will retain all your information for 2 years following the last date of contact we have with you, unless you ask us to remove it from our database. For all privacy queries please contact todd.hannula@shinespace.co.uk
You may, at any time, request to see what information of yours we hold and request its deletion. There is no charge and we will supply the information to you within 30 days.
Please contact us if you have a query, wish to remove your data from our systems or have a complaint. In respect of a complaint you are also free to contact the Information Commissioner’s Office via the https://ico.org.uk
We may collect the following information:
name and job title
contact information including email, website and social media contacts, including but not confined to, Twitter and Facebook plus user’s IP address
demographic information such as post code, preferences and interests
other information relevant to customer requirements, surveys and/or offers
Why do we collect this information and what do we do with it?
We gather client information to better understand our clients’ needs and provide the best service possible, more specifically for:
our internal records
improvement of our products and services
the tailoring of this website according to your interests
maintaining memberships and subscriptions
offers, products and services
We use Basecamp and Highrise as our preferred administration software packages.
We use WooCommerce, Stripe, and Spoonfed to run our shop and fulfil payments respectively. We hold your order/payment details for the following times.
To comply with tax laws we hold the following records for 7 years.
Inactive accounts
Cancelled Orders
Completed orders
To allow for resolution of any ordering issues we hold records of the following for 90 days.
Pending orders
Failed orders
The above timescales apply for each and every transaction you make.
Here are the privacy policies for
Stripe Docs Integration Security Guide
If you choose to ‘opt in’ and sign up to receive our newsletter you will periodically receive information we believe you may find useful, valuable, timely and of interest to you about us, our stories, recipes, services and products.
We use a third party provider, MailChimp to deliver our e-newsletters. Through it we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp Privacy Policy You may unsubscribe at any time which will remove your contact details from our newsletter database. You may also re subscribe whenever you wish via our website.
If you contact us via social media We may use a third party provider Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
You’ll also find us on Facebook, Instagram, and Twitter, as well as Google+ and LinkedIn.
Here are their privacy policies:
Safe and secure We are committed to ensuring that any information you give us is secure and to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information We will not lease, sell or distribute your personal information to third parties unless we have your permission or are required by law.
Cookies We use cookies on our website. Cookies are small text files that help website owners give visitors tailored browsing experiences, thus optimizing the site’s efficiency for each and every visitor. Many cookies are essential to the functionality of a website and without them the site may not seem to work properly. On our site we have Google analytics cookies. These give us no personal information about you they simply help us to improve our site and give you the information you’re seeking.
Our essential cookies are:
NAMEPROVIDERTYPEEXPIREScsrftokeninstagram.comHTTP1 YearJSESSIONIDnr-data.netHTTPSession
Statistics Cookies
_gashinecollective.co.ukHTTP2 Years_gatshinecollective.co.ukHTTPSession_gidshinecollective.co.ukHTTPSessionvuidvimeo.comHTTP2 Years
Marketing Cookies
NAMEPROVIDERTYPEEXPIREScollectgoogle-analytics.comPixelSessionimpression.php/#PixelSessionrurinstagram.comHTTPSessionurlgeninstagram.comHTMLSession
We may also stream our video content from the third party supplier You Tube. Please view their privacy and cookie policy at: http://www.google.co.uk/intl/en/policies/privacy/
Further information on Google analytics cookies can be found via: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
Google Analytics data retention is 38 months. You’ll find Google’s Analytics Privacy Policy here.
You can opt-out of Google Analytics cookies altogether by linking to this Google Analytics Opt-Out Add-on.
For more information and an opt in/opt out choice for our website, please visit our Cookie Policy page.
The links we provide to external websites
Our website contains links to other third party websites, which we feel may be of interest or use to you. Please be aware, however, that once you have left our website we do not have any control over these third party websites and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. Please take care and ensure you check the privacy policy or statement applicable to the website you’re visiting.
Privacy complaints If you have any questions regarding this policy, believe that the Harehillls CIC, Ltd dba Shine has not complied with the provisions of this privacy policy or you wish to remove your personal data from our records, please contact todd.hannula@shinespace.co.uk
This is a statement of our Privacy Policy and is not a contract.